We're Here to Help
Our team is based in Madagascar and speaks Malagasy, French and English. Whatever your question, we've got you covered.
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⚡ Fastest · Usually under 1 hour |
📧 Detailed · Within 24 hours |
Contact Form 📝 Structured · Within 24 hours |
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Contact ChannelsChoose the channel that works best for your situation.
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What to Include in Your MessageThe more detail you give us, the faster we can help.
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Common Issues — Quick AnswersBefore reaching out, check if your answer is here. ❓ I didn't receive my confirmation email Check your spam or junk folder. Then log in to your account and check your Bookings dashboard. If the status shows confirmed, you're all set. Still missing? Contact us with your name and booking details. ❓ I sent a mobile money payment but my booking is not confirmed Contact us on WhatsApp with your full name, booking details and mobile money transaction code. We will verify and confirm within a few hours. ❓ I want to cancel or change my booking Go to My Account → My Bookings → Cancel or contact us with your booking reference. Refund eligibility depends on how far in advance you cancel. See our Cancellation Policy for details. ❓ I have not received my refund Refunds take 5 to 10 business days to process back to your original payment method. If it's been longer than that, email us with your booking reference and we'll investigate immediately. ❓ I'm a vendor and I can't access my dashboard Try resetting your password first. If the problem persists, email [VENDOR_SUPPORT_EMAIL] with your registered email address and business name. ❓ I want to report a problem with a vendor or service We take service quality seriously. Email us at [SUPPORT_EMAIL] with your booking reference, a description of the issue and any photos if relevant. We will follow up within 24 hours. |
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Support HoursAll times are Madagascar Time (EAT — UTC+3).
Messages received outside support hours will be answered on the next business day. Urgent booking and payment issues via WhatsApp are monitored daily. |
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We Speak Your LanguageOur support team is fluent in all three of NosyTrip's supported languages.
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Need more help?Check our Booking Help Guide → or read our Cancellation Policy → |
